Frequently Asked Questions

Can I login to the online training library from any computer with my username and password?
Yes, you can login to the online training library from any internet-connected computer. However, you can only be logged in on one computer at a time.
What types of credit cards do you accept?
We accept MasterCard, Visa, and American Express. For international customers, all prices are in U.S. dollars and will be billed to you at the current exchange rate.
When I place an with my credit card, it asks for my Security Code. Where do I find that?
Turn your credit card over, and you should see a number on the back, on the signature strip. Your Security Code is the last 3 digits at the end of that number.
How do I contact customer service or get technical support?
Please have your account information handy when you contact us. Click here for our Contact information.
I have a 56k connection or the movies are very slow to load.
Our service is best viewed through a broadband connection, such as DSL or cable modem access. We do not recommend viewing our online training videos with a 56k connection. If you are connecting to the internet using a slower connection you can still view our movies, they will just take longer to download. If you wait until the entire movie downloads, you can watch it without interruptions.
What is your Privacy Policy?
Your privacy is extremely important to us. Any personal or purchase information you give us is protected by secured networks that are only accessible to our Webmaster and designated staff. We will never rent, sell, or reveal to outside persons or companies any personal or purchase information you have given us without your permission, except in circumstances where we believe the law requires it.
I click on a movie link but nothing happens.
Be sure you have a JavaScript enabled browser. Take a look at our requirements page for more detailed information on browser choices.
I try to log in and view training videos, but I can only see the demo.
Your browser must support the use of cookies. does not use cookies for any type of online tracking beyond our site.
I would like to change some of my contact information. How would I go about doing that?
After you log in with your username and password, click on the "My Account" link.
I think someone may be using my password, how do I change it?
After you log in with your username and password, click on the "My Account" link.
I received this error message: "Your browser cookies are not enabled. We require that cookies are acceptable in order to login. Please enable your browser cookies and then close and restart your browser to login."
  • To enable cookies in Firefox,
    1. go to the "Tools" menu and select "Options."
    2. Under the "Privacy" tab, click to expand the "Cookies" heading and reveal the full menu.
    3. Check the box "Allow sites to set cookies."
    4. Click "OK."
  • In Safari,
    1. go to the Safari menu and select "Preferences"
    2. Under the "Security" tab, set the "Accept Cookies" preference to "Always."
    3. Close the "Preferences" window.
  • In Internet Explorer (IE),
    1. go to the "Tools" menu and select "Internet Options"
    2. Under the "Privacy" tab, make sure the slider is set to "Medium" (the default setting for IE).
    3. Click "OK."

For all browsers-close and restart your browser after changing the settings. If you still receive the "enable cookies" message, check the the clock on your computer. Make sure the date and time are correct and then login again. This should resolve the problem.

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